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Volcano compensation from Ryanair
R McDonald
Posted: 04 August 2010 10:28:17(UTC)
#1

Joined: 07/10/2009(UTC)
Posts: 1

Has anyone been paid by Ryanair for flight delays due to the Icelandic volcano and if so how was this achieved??

Having sent a claim on 29/04 using the format described in "thisismoney" quoting (EC)261/2004 I had a reply acknowledging receipt of the claim followed by a request to make the claim using Ryanair's own form - sent to them 28/06 and since then nothing.

Is this a tactic of "ignore it and it will go away" by Ryanair or am I just a cynic?
RL
Posted: 04 August 2010 11:54:04(UTC)
#2

Joined: 19/07/2010(UTC)
Posts: 15

We've been reimbursed cancelled flights swiftly. No problem.
nigel hamway
Posted: 04 August 2010 12:12:12(UTC)
#3

Joined: 04/08/2010(UTC)
Posts: 1

We had our refund in full and quickly for flights. Didn't seek compensation for any other disruption.
Keith Simmonds
Posted: 04 August 2010 12:13:43(UTC)
#4

Joined: 06/02/2009(UTC)
Posts: 6

We have been waiting for a refund and have now been told that Ryan Air are dealing with claims only if they are submitted by post to an address somewhere near Dublin.....

it is obviously a ploy to avoid payment. This company is never slow when taking money off customers. Does anybody have an email address for Ryan Air customer services?
John Wardle
Posted: 04 August 2010 14:25:51(UTC)
#5

Joined: 03/08/2010(UTC)
Posts: 3

Good luck, we are still waiting for a refund of 198.43 euros from Easyject for the flight they cancelled on Wednesday 13th January 2009 due to ice at Gatwick.
Chris Sullivan
Posted: 04 August 2010 14:48:03(UTC)
#6

Joined: 22/09/2008(UTC)
Posts: 1

In exactly the same position as R Mc Donald, filled in all the forms, got some holding emails to say they were very busy, but recevied nothing. What next?
paul kaye
Posted: 04 August 2010 14:48:56(UTC)
#7

Joined: 21/08/2009(UTC)
Posts: 20

why on earth should airlines pay compensation for volcanic ash? or ice ,or any other act of god??????????????? unless they have some control over the problem?
If I ran an airline acts of god would not offer compensation,
SUE GOD.
Ronald Smith
Posted: 04 August 2010 15:54:13(UTC)
#8

Joined: 19/10/2008(UTC)
Posts: 2

I believe all the following E mail address's to be correct but.......do not hold your breath as customer care is at the bottom of the pile in the basement with Ryanair


greenc@ryanair.com ; :info@care.ryanair.com ; michaelo'leary@ryanair.com ; oneills@ryanair.com try a complaint to Air Users Council complaints@auc.org.uk


Peter Lewis
Posted: 07 August 2010 22:00:08(UTC)
#9

Joined: 07/08/2010(UTC)
Posts: 1

Paul Kaye wants to know why an airline should pay compensation in a case of "volcanic ash", (or other Act of God). The truth is that European Legislation doesn't require 'compensation' to be paid for any event that isn't (& couldn't be) under the airline's control. Passengers are, however, entitled to their money back in the event of a cancellation, as well as support in terms of meals and hotels, & genuine attempts to get them promptly to their destination. This is all at the airline's expense, and applies even in cases of Acts of God. This support might sometimes be called compensation, although it isn't the compensation as defined in Article 7 of Regulation 261/2004.

Airlines not wishing to abide by these rules, which have the power of law within the EU, needn't trade within the EU, and should stick to places with little, if any, consumer protection. My view is simple: If an airline feels that these rules are one-sided, why don't they simply insure against the costs involved? RyanAir, for example, seems to think that passengers should take out such insurance themselves, but it is clearly more sensible for the airlines to bulk insure against these risks. In any case, EU legislation requires the airlines to cover such costs, whether they like it or not. In practice, RyanAir just uses each case to gain more (free) publicity for themselves, but they never mention that aspect, do they?
AutreVie
Posted: 08 August 2010 23:56:32(UTC)
#10

Joined: 14/05/2010(UTC)
Posts: 2

Paul Kaye:

If a customer pays for something and does not receive it, they are entitled to their money back.

You buy a ticket, the flight does not take off, and you never get to your destination - you should get a refund on the ticket price.
Anything unclear about that?
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