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Are fraud & scams a smokescreen for awkward banking
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SF100
Posted: 04 November 2022 12:36:53(UTC)
#1

Joined: 08/02/2020(UTC)
Posts: 2,260
recently opened a santander easy access account paying 2.75%
accessed online banking, tried to transfer out 16k to another of my accounts; account blocked
cue laborious discussions with their fraud dept; account unblocked, tried re-sending payment whilst fraud guy on the phone, unsuccessful again, account blocked......

He then makes the payment & I try again myself for 4k transfer whilst he still on phone, unsuccessful, account blocked

raised complaint, offered me £20, I was offended (after 2hrs of my time)
closed the account, basically because it was becoming clear I wasn't going to be able to transfer it as I wished, without having to phone their fraudy guys every time

If I didn't know any better, they've already dished my money out & dont want me withdrawing it......
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Thrugelmir
Posted: 04 November 2022 12:58:57(UTC)
#2

Joined: 01/06/2012(UTC)
Posts: 5,338

Thanks: 3259 times
Was thanked: 7912 time(s) in 3276 post(s)
Consumers want recompense when it all goes wrong. Allow more time to transact your business when large sums are involved.
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1 user thanked Thrugelmir for this post.
ANDREW FOSTER on 04/11/2022(UTC)
SF100
Posted: 04 November 2022 13:33:11(UTC)
#3

Joined: 08/02/2020(UTC)
Posts: 2,260
£4000 is a large sum, when the fraud guy is on the other end of the phone?
I'll put it down to their systems needing an hour or three to update/sync, otherwise their desire to hold your money in these troubling times
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Ian Eccles
Posted: 05 November 2022 08:42:02(UTC)
#4

Joined: 04/07/2021(UTC)
Posts: 1,080

Thanks: 314 times
Was thanked: 1818 time(s) in 752 post(s)
I had problems with Halifax when they brought out 3D authentication.
My debit card wouldn't work.
I contacted them by letter several times and their response was, sending me a leaflet referring me to the ombudsman for compensation if I was dissatisfied with their response.
I contacted them again telling them I wanted my problem solving not compensated.
After I sent them more screenshots of their ineffective authentication protocol, suddenly my card started to work but Halifax wouldn't claim responsibility for the card not working.
Everyone's fault but theirs.
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Guest on 05/11/2022(UTC)
Easyrider
Posted: 05 November 2022 10:15:17(UTC)
#5

Joined: 09/11/2020(UTC)
Posts: 1,951
We should return to the world of barter and abolish money and banks. Would make life simplier.
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Dexi
Posted: 05 November 2022 10:38:54(UTC)
#6

Joined: 03/04/2018(UTC)
Posts: 1,753

Thanks: 7830 times
Was thanked: 3100 time(s) in 1230 post(s)
You hear about people falling for these scams and wonder how they can be so gullible . Most of them involve transferring money to a new account in order to " keep it safe " . How silly is that ? - if money needed to be moved in a hurry , the bank would do it themselves .
Then the customer blames the bank and expects compensation . Banks must be paying out millions every year , it`s hardly surprising that they are bringing in more security measures .
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2 users thanked Dexi for this post.
Tim D on 05/11/2022(UTC), Easyrider on 05/11/2022(UTC)
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