I may be a bit cynical here but our family were let down by two solicitors from the same firm acting for my mother and sister in the joint purchase of a house which led to an expensive legal dispute over the Will. The solicitors clearly had not communicated as evidenced from the Will File.

My view of the Legal Ombudsman and the SRA is that they are really there fo protect the profession from the public and not to protect the public from the profession. A lot of time wasted and barely a slap on the wrist for acting where there was a clear breach of interest.

Once we won the legal dispute (out of court as the date was nearing) our solicitor despite being quite bullish at the start backed off representing us against my mother's solicitors and in any event they are covered by insurance whereas unlikely that you are.

Don't raise your expectations.