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Why do I not want to join Santander, you ask?
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Kristine S-O
Posted: 13 October 2010 21:49:17(UTC)
#31

Joined: 01/03/2010(UTC)
Posts: 3
How about - because I prefer to leave my money with a state owned bank these days thank you
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Colin Protheroe
Posted: 14 October 2010 08:33:02(UTC)
#32

Joined: 26/09/2010(UTC)
Posts: 2
Because their service goes beyond incompetence.

I instructed Santander to transfer some funds.
Simple, Huh?

3 months on they have still not done so.

The intervening saga has been unbelievable.

Do not go there!

As mentioned, First Direct are by contrast brilliant (pity they pay zilch interest)
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Trevor Grant
Posted: 14 October 2010 10:43:53(UTC)
#33

Joined: 20/10/2009(UTC)
Posts: 3
I'll be moving my account shortly. Perhaps to First Direct. No ones going to tell me who I can bank with.
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ROY WALKER
Posted: 14 October 2010 12:03:01(UTC)
#34

Joined: 06/10/2010(UTC)
Posts: 12
I HAVE BEEN TRYING TO GET MY 3 and8 DIGIT NUMBERS NEEDED TO LOG IN TO SANTANDER FOR 3 MONTHS. PHONE CALLS -LETTERS TO HEAD OFFICE. VISITS TO BANK MANAGERS-YOU NAME IT. IN YESTERDAYS POST I GOT A LETTER SAYING THIS FORM GIVES YOU NUMBERS REQ; TO LOG IN THESE ARE HIDDEN UNDER A SEAL. JOY AT LAST. BUT NO PRIZES FOR GUESS WHAT !!! I ENTERED THEM AND UP CAME ----INCORRECT NUMBERS YOU ARE NOW LOCKED OUT.
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ROY WALKER
Posted: 14 October 2010 12:03:01(UTC)
#34

Joined: 06/10/2010(UTC)
Posts: 12
I HAVE BEEN TRYING TO GET MY 3 and8 DIGIT NUMBERS NEEDED TO LOG IN TO SANTANDER FOR 3 MONTHS. PHONE CALLS -LETTERS TO HEAD OFFICE. VISITS TO BANK MANAGERS-YOU NAME IT. IN YESTERDAYS POST I GOT A LETTER SAYING THIS FORM GIVES YOU NUMBERS REQ; TO LOG IN THESE ARE HIDDEN UNDER A SEAL. JOY AT LAST. BUT NO PRIZES FOR GUESS WHAT !!! I ENTERED THEM AND UP CAME ----INCORRECT NUMBERS YOU ARE NOW LOCKED OUT.
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Inge Jones
Posted: 14 October 2010 12:23:15(UTC)
#36

Joined: 06/08/2010(UTC)
Posts: 5
Yup, Roy, that is exactly my experience too, which is why I closed my account. Even that took weeks!
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RichardT
Posted: 14 October 2010 17:03:48(UTC)
#37

Joined: 21/02/2007(UTC)
Posts: 23
Thankfully I don't bank with Santander (unfortunately my daughter does and confirms the general level of incompetence), I just have a cash ISA opened when it was still Abbey. I was tempted to try to open their e-saver account recently offering a decent rate of interest, only to be confronted by questions like - what is your job, how much do you earn, who is your employer... When I questioned the need for this for a savings account, I was told it's Santander policy! Needless to say I have gone elsewhere (Natwest actually, with whom I have banked for over 40 years and with whom I have never experienced any problems!)
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ROY WALKER
Posted: 20 October 2010 15:03:23(UTC)
#38

Joined: 06/10/2010(UTC)
Posts: 12
take back all the bad points i said about being with santander. just had a personal t/phone call from a senior manager appologising for my problems. she is personally dealing with them and is calling me back in 3 days to see if all is now o.k
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Anonymous Post
Posted: 21 October 2010 10:55:29(UTC)
#39
Anonymous 2 needed this 'Off the Record'

In reply to Roy Walker

1 Swallow does not a Summer make!

I'd get out whilst you can....
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John Howard Norfolk
Posted: 22 October 2010 11:53:38(UTC)
#40

Joined: 09/08/2010(UTC)
Posts: 26

If you are happy with RBS - as I am - then opt out of the Santander switch by arranging a transfer to an RBS branch with a Scottish sort code.

Its simple to set up.

The RBS online banking is smooth and trouble free, the RBS staff courteous and knowledgeable so why would anyone risk all this by allowing themselves to be sucked into the mess that Santander is alleged to be in our financial press?
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