I have banked with The Yorkshire Penny Bank, Midland Bank, Barclay's Bank, and First Direct Bank. for 80+ years. First Direct is perfect, and available 24/7/365, and have satisfied my needs for the last 20 years. I have transferred money from my account to my children's accounts in seconds on the net, have had all my questions answered within minutes on the phone without waiting etc, etc
The only time I want fairly large amounts of cash I have to travel a few miles to their associated H.S.B.C bank, smaller amountsI obtain from supermarket cash back , or local 'hole in the wall'