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TD Waterhouse ISA versus HL ISA
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ANN DANIELS
Posted: 15 December 2010 11:10:41(UTC)
#12

Joined: 03/12/2009(UTC)
Posts: 1
HL IS THE ONE IN MY EXPERIENCE.

Annthedan
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MARK WALKER
Posted: 15 December 2010 11:12:23(UTC)
#13

Joined: 06/07/2010(UTC)
Posts: 3
I have used HL for three years and find their service second to none. The most important part of their service from my point of view is that I can always talk to a knowledgeable person who is based in this country. They are very good at helping to transfer ISAs and SIPPs, which is sometimes a nightmare.
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martin young
Posted: 15 December 2010 11:20:43(UTC)
#14

Joined: 15/10/2010(UTC)
Posts: 4
HL + points
1.easily the best for unit trusts
2.good customer service
3.good and easy to use website
4.wide range of unit trusts and most are so heavily discounted they have no initial fee
5.ISA is cheap and easy to run

bad points
1.not that great for analysing tools for unit trusts, not sure if this is fair though as most sites have poor analysis of unit/investment trusts ( I use morning star most of them time anyway )
2.share dealing is very expensive, i would never buy shares through them

TD never used but would welcome some bullet points, also what are peoples experiences with iii and x-o trading
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barry nunn
Posted: 15 December 2010 11:25:13(UTC)
#15

Joined: 08/10/2009(UTC)
Posts: 1
I have had 9 accounts with H-L. for almost 10 years I can not fault them they even call you back when they say they will,I have used T.Q. also and I can not say the same of them
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oxford dolphin
Posted: 15 December 2010 11:35:24(UTC)
#16

Joined: 25/04/2010(UTC)
Posts: 4
My experience is:

HL pros: superb admin: very swift and accurate: excellent income drawdown
HL so-so: trail commission rebate
HL cons: unreasonable cost for shares in ISAs; rubbish pension transfer advice; avoid their fund recommendations which on several occasions have proved to be the kiss-of-death

Alliance TS: good on charges; but they make silly mistakes on admin; staff are not clued up at all
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martin young
Posted: 15 December 2010 11:51:52(UTC)
#17

Joined: 15/10/2010(UTC)
Posts: 4
there recommendations are so- so, i would take them and research them myself I would never act solely on them

agreed on share dealing its unrealistically expensive !!!
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oxford dolphin
Posted: 15 December 2010 12:04:57(UTC)
#18

Joined: 25/04/2010(UTC)
Posts: 4
I agree with you Martin - of course - about researching for oneself. HL keep pushing their recommendations even against persistent strong headwinds and one has to suspect why! Also I noticed that their own multi-funds tend not to go for their recommendations.
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AvonSeaWitch
Posted: 15 December 2010 12:30:50(UTC)
#19

Joined: 08/07/2010(UTC)
Posts: 6
Looking at this from the other side i.e. are HL shares a good investment: forward PE is 23.4, PBV is 35.4, margins are 56.5, ROCE is 139% (figures from REFS). These are amazing numbers, very few companies are making such a high return on capital or have such high margins, and very few companies sell on such expensive PEs or book values. Since the majority of their customers on here seem happy to pay what their service costs, it must be a really good investment.
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oxford dolphin
Posted: 15 December 2010 12:41:12(UTC)
#20

Joined: 25/04/2010(UTC)
Posts: 4
Yes, HL have built a truly outstanding corporate record since they floated. I've just sold up, with a very tidy profit. The new commission rules are going to upset the apple-cart.
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t3ole
Posted: 15 December 2010 12:43:23(UTC)
#21

Joined: 28/06/2010(UTC)
Posts: 6
Nobody has mentioned Selftrade who charge a small admin fee but otherwise share dealing is inexpensive. The one problem I find with them is that they are not good on international shares, especially Canadian shares, and I am considering moving to TDW who are much better with international shares.

One annoying feature of TDW is that, unlike Selftrade, you cannot set up a stop-loss (to sell if the price drops) and a limit order (to sell if the price rises) - you have to choose one or the other - which seems illogical to me.
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