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A J Bell
Keith Clunk
Posted: 14 September 2019 06:39:22(UTC)
#10

Joined: 07/05/2019(UTC)
Posts: 192

markus;91273 wrote:
Keith Clunk;91234 wrote:

I like AJBell but I do have one issue which I find frustrating. It is where my Vanguard Lifestrategy funds commonly lag behind with their daily NAVs, sometimes by a few days. I realise funds of funds may take a little longer than others, but that isn't the point.

These slow-to-update funds commonly show the most recent NAV when looking at the specific free-to-view fund information page, but when switching back into my portfolio they show the day before. Their system looks like it holds two different NAV figures for Vanguard LS, sadly it is the non-up-to-date NAV being the one in my actual portfolio. This renders all the price multipliers, percentages, summaries and daily totals inaccurate as it's partially a day behind. It can be very frustrating.

Do other AJBell Vanguard LS investers notice this too?


yes but (Vanguard LS) updates in the portfolio by mid morning...hardly the end of the world


That's probably about right in terms of timing, thanks for that.

What that confirms is that a portfolio containing Vanguard LifeStrategy funds plus ETFs and/or ITs never once shows an accurate snaphot of any given day, as by the time it gets around to updating the VLS prices within the portfolio the ETFs and ITs are already trading a new price the following day.

The point you didn't mention, or avoided, was that the portfolio prices, seemingly held within the secure section of AJBell's website, lag behind those more up-to-date prices held in the public area of the website.

I guess we have to wait for an AJBell operative to arrive for work, have his first coffee of the day and a chat with colleagues about what he watched on TV the previous evening before he/she gets around to manually pressing an update button somewhere within the system. The wait for Friday's portfolio update will be sometime on Monday morning once daily trading has begun. So no accurate end-of-week snapshot exists either.

It may not bother those who don't pay much attention to their portfolios or don't really care until two weeks prior to retirement, but it sticks out like a sore thumb, to me.
Aminatidi
Posted: 14 September 2019 07:22:53(UTC)
#13

Joined: 29/01/2018(UTC)
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I've never understood how, in 2019, it can be "difficult" to show an accurate OEIC price.

HL have the same issue with some funds and occasionally even ITs show the price from the previous day and a little exclamation note that "this is the most recent price we have available".

Like I said it's 2019, I don't get it.
1 user thanked Aminatidi for this post.
david ernest smith on 14/09/2019(UTC)
mark sp
Posted: 14 September 2019 08:46:03(UTC)
#14

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yes

AJB have an issue around their data feeds. If you look at Fsmith on AJB you see the latest NAV but that is coming from Morningstar. AJB portfolio doesn't use that data - no idea where it comes from but the portfolio is always a day behind the truth.

It is a small thing but I find it really annoying. I like my portfolio valuation to be the value of my portfolio not something that is nearly right. just me being OCD.

and on the same topic


Why does AJB/Mstar quote XD dates for ITs but XD and pay dates for stock dividends.
Why do I have to confirm TWICE that I am a private investor before i can view an RNS
Why does AJB take weeks to notify on corporate actions? To be fair - if they are time sensitive they are good but I just received something about the PRU demerger that was three weeks old.
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Keith Clunk on 14/09/2019(UTC)
markus
Posted: 14 September 2019 20:55:50(UTC)
#11

Joined: 02/11/2015(UTC)
Posts: 222

Keith Clunk;91314 wrote:
markus;91273 wrote:
Keith Clunk;91234 wrote:

I like AJBell but I do have one issue which I find frustrating. It is where my Vanguard Lifestrategy funds commonly lag behind with their daily NAVs, sometimes by a few days. I realise funds of funds may take a little longer than others, but that isn't the point.

These slow-to-update funds commonly show the most recent NAV when looking at the specific free-to-view fund information page, but when switching back into my portfolio they show the day before. Their system looks like it holds two different NAV figures for Vanguard LS, sadly it is the non-up-to-date NAV being the one in my actual portfolio. This renders all the price multipliers, percentages, summaries and daily totals inaccurate as it's partially a day behind. It can be very frustrating.

Do other AJBell Vanguard LS investers notice this too?


yes but (Vanguard LS) updates in the portfolio by mid morning...hardly the end of the world


That's probably about right in terms of timing, thanks for that.

What that confirms is that a portfolio containing Vanguard LifeStrategy funds plus ETFs and/or ITs never once shows an accurate snaphot of any given day, as by the time it gets around to updating the VLS prices within the portfolio the ETFs and ITs are already trading a new price the following day.

The point you didn't mention, or avoided, was that the portfolio prices, seemingly held within the secure section of AJBell's website, lag behind those more up-to-date prices held in the public area of the website.

I guess we have to wait for an AJBell operative to arrive for work, have his first coffee of the day and a chat with colleagues about what he watched on TV the previous evening before he/she gets around to manually pressing an update button somewhere within the system. The wait for Friday's portfolio update will be sometime on Monday morning once daily trading has begun. So no accurate end-of-week snapshot exists either.

It may not bother those who don't pay much attention to their portfolios or don't really care until two weeks prior to retirement, but it sticks out like a sore thumb, to me.


if you've a portfolio containing anything then the correct value of the portfolio is that of obtainable sale prices.

press the button to sell an OEIC then you've got no idea what the sale price will be.

For all we know the pricing feeds could be supplied by separate 3rd parties - Morningstar for research related details & prices and another for prices which feed into the portfolio.




Keith Clunk
Posted: 14 September 2019 21:00:02(UTC)
#15

Joined: 07/05/2019(UTC)
Posts: 192

mark sp;91322 wrote:

It is a small thing but I find it really annoying. I like my portfolio valuation to be the value of my portfolio not something that is nearly right. just me being OCD.


I don't wish this seemingly minor issue bestowed upon others, but there's a mild sense of relief knowing I'm not the only one who notices this issue and finds it annoying, and disappointing.

I'm probably a bit OCD too when it comes to the details. I keep regular logs on a spreadsheet with which I periodically create graphs etc.. I do that because I enjoy it. But the shine is definitely taken off knowing the data used is never actually correct.

It doesn't over inspire confidence in terms of them managing significant funds for investors when they can't even get figures which are openly available, even on their own website, to be represented within a customer's portfolio. It smells of sloppiness rather than anything else, but there's probably some lame excuse for it lurking somewhere. I look forward to reminding their support team again.
Ivor Grouse
Posted: 14 December 2019 14:30:42(UTC)
#16

Joined: 05/09/2016(UTC)
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I really don't inderstand these criticisms.

No matter what company you trade with if you're are buying or selling an OEIC or unit trust the price traded will not be available immediately. More often than not it will be the next day before ANYONE knows what price was achieved for your trade and that is why you don't get a price immediately.
The unit trust managers normally set their prices once a day - usually around midday and then publish them.
2 users thanked Ivor Grouse for this post.
Peter59 on 14/12/2019(UTC), DIYer on 17/12/2019(UTC)
Alan Selwood
Posted: 14 December 2019 15:27:59(UTC)
#17

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Markus please note!
OEIC dealing prices are NOT available at the time of placing a sale or purchase order.

Back in the 1970s, funds were dealt at PREVIOUS day's prices, but presumably some people gamed the system to take advantage of the change in prices that they knew would happen.

So these days, they are always dealt on a 'forward pricing basis', i.e. they take the order now, and the price per unit for your transaction is calculated at the NEXT future point in time that the underlying holdings are valued. Frustrating but fairer.
3 users thanked Alan Selwood for this post.
Tim D on 14/12/2019(UTC), Peter59 on 14/12/2019(UTC), DIYer on 17/12/2019(UTC)
Peter59
Posted: 14 December 2019 18:32:16(UTC)
#18

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Why not focus on something that really matters like the financial heath of the broker? A far more important consideration in the light of those that have recently failed and gone into administration ie SVS Securities.
1 user thanked Peter59 for this post.
DIYer on 17/12/2019(UTC)
Alan Selwood
Posted: 14 December 2019 21:37:19(UTC)
#19

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Join ShareSoc (even if only as an associate member) in order to see what the arguments are, and what the current weaknesses in the system are. They are rooting for change, and their arguments get stronger with each failed broking firm.

What I would like to see is a change in the law that forces platforms to act purely as agents for the customer. Instead of the platform or its subsidiary being the Legal Owner of the various holdings, these should be owned by the investor and held either by the Registrar or by the customer in a Crest account, with the platform simply arranging the buying and selling and paperwork for their client.

If this was a legal requirement, the platform bosses couldn't squeal and say it's not economic or not viable, they'd just have to comply or do something else for a living.

ISAs and SIPPs should be governed in this way, just as plain dealing accounts could be.

Why not write to your MP after reading what ShareSoc has to say, and say that you support its ideas and would ask the MP to lend his/her support too. At least they can't now say that they are too busy haggling over whether we are going to have brexit or not!
3 users thanked Alan Selwood for this post.
Tim D on 14/12/2019(UTC), andy mac on 14/12/2019(UTC), DIYer on 17/12/2019(UTC)
mark sp
Posted: 15 December 2019 06:02:38(UTC)
#20

Joined: 11/01/2016(UTC)
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Re funds

If my fund price updates at 09:00 why can't my portfolio show the price change at 09:00 rather than SoB next day.

The comments about legal ownership of stocks in wrappers is one of a list of gripes I raised with my MP a couple of years ago

These included the

bizarre benchmarks used to support the payment of performance fees
pension funds using in-house funds that are 10th decile performers and trustees not being held responsible for that decision
auditors not liable for the impact of serial frauds or "accounting errors"
payment of broker liquidation costs using the "ring fenced" holdings of their customers
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