That’s what RBS wants to know: why am I requesting to remain with them rather than jump ship to Santander now that my branch is to be draped in their increasingly ubiquitous scarlet.

I’m one of the 1.8 million customers whose accounts are being transferred to the Spanish bank after it bought 300 or so branches from RBS.

Not even my natural loathing of call centres and form-filling of any kind was enough to usher me gently and passively into the arms of Santander: I have heard too many scare stories about their egregious customer service (here for example http://www.citywire.co.u...the-high-street/b416509).

And besides, I have no complaints about the customer service at RBS - it's fairly decent.

All that remains of my form-filling torture is to provide RBS with a one-line reason for choosing to avoid Santander.
“Please provide the reason(s) for transferring your account [in the space of about two inches we provide]”, says my RBS form.

So I turn to the wit of Citywire readers to help out: bearing in mind the tight space restrictions, what would you write?

"I am entitled to make this choice". I am not sure you're obliged to give your reasons. They might be deeply personal, such as you don't want to be reminded of your first wife, Sandra, every time you see the letters S a n.

RBS is easier to spell and say

You sold your branch to Santander, not me !

i did joindone them and it was the worst thing i ever done. my wife and i are joint a/c members but you need your own 5 and 8 digit numbers to log in.i got mine but have been trying all ways to get her numbers. they are sent so only the person they are addresed to can break the seal. i have phoned there 0845 phone number 4 times costing me £5 written to managing director twice, sent 6 e. mails seen branch manager 4 times. but just cant get anywhere. any idears for me?