Another vote for First Direct, joined them for the telephone banking service in pre internet banking days. I think they were the only choice. I was going to be out of the UK for the foreseeable future.
Since opened / closed Halifax, Santander, Nationwide, RBS, M&S, Tesco, Annie, Tide, TSB, Barclays, Sainsbury's, Std Chartered, Virgin, Guarantee Trust. Credit Card / Balance Transfer deals or just for the free money, Had Nat West before Midland before FD.
Called them today because the Text Message alerts menu has disapeared from the app I & wanted to change the settings - call answered before the ring tone (?) & issue sorted.